Slint Support Service Agreement

Version 1.0

Copyright © 2022 SixtyFPS GmbH https://slint-ui.com/imprint.html

SixtyFPS GmbH with offices at Oranienburger Str. 44, 16540 Hohen Neuendorf, Germany (us or we) provides support service (Service) subject to the Terms and Conditions of this Slint Support Service Agreement (Agreement).

By receiving the Service, you agree to be bound by this Agreement. If you are accessing and receiving the Service on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Agreement. In that case, you and your will refer to that company or other legal entity.

Each Party to this Agreement may be referred to herein individually as a Party or collectively as the Parties.

Terms and Conditions

  1. The scope of Service includes problem fixing, including but not limited to correction of faults and errors (bugs), in official stable releases of the Licensed Software, for a period of two (2) years from the date of release. For older releases, Service may be provided on a case by case basis.

    The Licensed Software is defined in the Slint Software License Agreement.

    Further,

    1. you will perform initial problem isolation before a problem is reported to us,

    2. you shall use issue tracking systems as provided by us to report problems and the problem description shall be in English,

    3. problems must be demonstrated using an unmodified version of the Licensed Software and you acknowledge that we are not responsible for errors introduced by your modifications to the Licensed Software,

    4. problems must be demonstrated on the hardware platforms and operating systems that are officially supported for the said version of the Licensed Software,

    5. we will make reasonable efforts to provide workarounds for problems that are not directly related to the Licensed Software,

    6. and you acknowledge that workarounds may not be possible for all problems.

  2. We may choose to include all changes, including problem fixes and enhancements, to the Licensed Software and make it available for use to all users of the Licensed Software.

  3. All notices and communications between the Parties shall be in writing and shall be deemed given when received. For avoidance of doubt, email is considered a written form of communication.

  4. This Agreement shall be construed, interpreted and governed by the laws of the Federal Republic of Germany.

  5. You may assign this Agreement, in whole or in part (whether by operation of law or otherwise), with prior consent from us, which shall not be unreasonably withheld or delayed. We may assign this Agreement or any of its rights hereunder or delegate any of its obligations hereunder with prior notice to you. Any attempt to assign this Agreement other than in accordance with this provision shall be null and void.

  6. This Agreement constitutes the complete agreement between the Parties and supersedes all prior or contemporaneous discussions, representations, and proposals, written or oral, with respect to the subject matters discussed herein. No modification of this Agreement will be effective unless contained in a written document executed by an authorized representative of each Party. If any provision of the Agreement is found void or unenforceable, the remainder will remain valid and enforceable according to its terms. If any remedy provided is determined to have failed for its essential purpose, all limitations of liability and exclusions of damages set forth in this Agreement shall remain in effect.