Slint Premium Support Service Agreement

Version 1.0

SixtyFPS GmbH with offices at Oranienburger Str. 44, 16540 Hohen Neuendorf, Germany (us or we) offers support service (Service) subject to the Terms and Conditions of this Slint Premium Support Service Agreement (Agreement).

By receiving the Service, you agree to be bound by this Agreement. If you are accessing and receiving the Service on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Agreement. In that case, you and your will refer to that company or other legal entity.

Each Party to this Agreement may be referred to herein individually as a Party or collectively as the Parties.

Terms and Conditions

The scope of Service includes support, such as providing technical support, reviewing software architecture, providing code snippets, conducting trainings, etc. (Requests), pertaining to your use of the Licensed Software.

The Licensed Software is defined in the Slint Software License Agreement.

If the Request is related to a hardware platform or operating system that is not officially supported for the said version of the Licensed Software, then we may ask you to provide the necessary setup or elect to support you at your location.

While we will use best efforts to resolve all reasonable Requests, you acknowledge that final resolution may not be possible for all Requests.
Any costs that may be incurred within the scope of the Service, such as purchase of hardware, acquisition of necessary software, travel and accommodation in case we need to travel to your location, will be agreed in advance with you and will be invoiced to you against receipts thereof.
We may choose to include all changes, including problem fixes and enhancements, to the Licensed Software and make it available for use to all users of the Licensed Software.
The Service can be purchased in blocks of 10 (ten) hours on payment of applicable fees. The purchased hours expire 12 months from the date of purchase.
The Fees and any other charges under this Agreement shall be paid by you no later than thirty (30) days from the date of the applicable invoice from us. A late payment charge of the lower of (a) one percent per month; or (b) the interest rate stipulated by applicable law, shall be charged on any unpaid balances that remain past due and which have not been disputed by you in good faith.
The Fees and any other charges payable under this Agreement are gross amounts but exclusive of any value added tax, use tax, sales tax, withholding tax and other taxes, duties or tariffs levied directly for the sale, delivery or use of the Licensed Software pursuant to any applicable law.
No term or condition contained in your purchase order will apply unless expressly accepted by us in writing.
All notices and communications between the Parties shall be in writing and shall be deemed given when received. For avoidance of doubt, email is considered a written form of communication.
This Agreement shall be construed, interpreted and governed by the laws of the Federal Republic of Germany.
You may assign this Agreement, in whole or in part (whether by operation of law or otherwise), with prior consent from us, which shall not be unreasonably withheld or delayed. We may assign this Agreement or any of its rights hereunder or delegate any of its obligations hereunder with prior notice to you. Any attempt to assign this Agreement other than in accordance with this provision shall be null and void.
This Agreement constitutes the complete agreement between the Parties and supersedes all prior or contemporaneous discussions, representations, and proposals, written or oral, with respect to the subject matters discussed herein. No modification of this Agreement will be effective unless contained in a written document executed by an authorized representative of each Party. If any provision of the Agreement is found void or unenforceable, the remainder will remain valid and enforceable according to its terms. If any remedy provided is determined to have failed for its essential purpose, all limitations of liability and exclusions of damages set forth in this Agreement shall remain in effect.